Service Update: Easter Service

Talk to an advisor

Many of your queries will be most quickly answered by our automated Live FAQ travel adviser - so before you pick up the phone, save yourself the cost of a call and try using the Live FAQ on or contact page.

If you still want to talk to somebody call our customer service team with your comments or queries on 0207788 8550. Lines are open Monday to Friday 07:00 - 15:00

Tell us about something that went particularly well or which disappointed you.

Or ask us about things like bus fares or items of lost property.

If you need technical support using your M-ticket please email us at mobiletickets@bushub.co.uk.

For all other customer support call customer services 0207 788 8550 (Mon - Fri 07:00 - 15:00) or email customer.care@abellio.co.uk.

Send us a message

Write to us

Comments about our London Services

All comments regarding our services in London are handled by London Buses Customer Services whose contact details are as follows:

London Buses Customer Services

TfL Customer Services
4th Floor,
14 Pier Walk,
London, SE10 0ES

Telephone: 0343 222 1234 (8am to 8pm Monday to Friday)
TfL contact form

If you have a comment or suggestion about any London Bus Services, bus stops or shelters please click here.

 

Comments about our Surrey Services

If you have a comment or suggestion about one of our services in Surrey, please contact our Customer Care team. To contact them, please use the feedback formemail them at customer.care@abellio.co.uk or call them on 020 7788 8550. Lines are open Monday to Friday 07:00 - 15:00.

Lost property

If you have lost something, please tell us the service you were travelling on board and we will give you the contact details of the relevant bus depot. When calling it is useful to let us know which route you were travelling on and the date and time of your journey. 

If you have lost an item on London services please go here.

If you have lost an item on Surrey services please go here.

 

Ask a question

 

Other Contacts

Head Office

Address: 301 Camberwell New Road, London, SE5 0TF
Telephone: 020 7788 8550
Email: customer.care@abellio.co.uk

Coach Parking

Book here

Telephone: 020 8185 5656
Email: coachparking@abellio.co.uk

Press Office

Telephone: 020 7788 8597

Accident Management

Road Traffic Collisions
Abellio Accident Management
Telephone: 0844 854 0644

Other Incidents
Telephone: 020 7788 8579
Email: customer.care@abellio.co.uk

Online Dispute Resolution

Bus Users UK is an approved Alternative Dispute Resolution (ADR) Body specifically for bus and coach passengers in England (outside of London), Scotland and Wales.

If you’ve made a complaint to a bus or coach operator and you’re not happy with their response, then we can help.

You can contact us in writing, for a journey made with Abellio Surrey at:

Bus Users England
Princes Exchange
Princes Square
Leeds
LS1 4HY

Depots

Battersea

Abellio London
Silverthorne Road
Battersea, London
SW8 3HE

02077888701

battersea.png
Beddington

Abellio London 
Unit 10 Beddington Cross
Beddington Farm Road 
Croydon
CR0 4XH

020 8185 5801

beddington.png
Walworth

Abellio London
301 Camberwell New Road
London
SE5 0TF

020 7788 8501 / 8577

walworth.png
Twickenham

Abellio London 
The Old Tram Garage
Stanley Road
Twickenham 
TW2 5NP

020 8185 5600

twickenham.png
Hayes

Abellio London
N Hyde Gardens
Hayes
UB3 4QT

020 8185 5330

hayes.png
Byfleet

Abellio Surrey
20a Wintersells Road
Byfleet
Weybridge
Surrey
KT14 7LF

Option 1

01932 282231

byefleet.png